FAQ

Do you ship internationally?

We currently only ship within Australia and New Zealand, however, international shipment is under the works and should be available very shortly. We will keep you posted!

When can I expect my order?

It can take 1-2 days for orders to processed, business days are Monday to Friday. Once shipped, please allow 2-7 days for packages to be delivered. You can track your shipment progress in the tracking details provided.

How can I change my address?

Once an order has been placed you will receive an order confirmation email. Please contact us immediately if you notice you have provided the incorrect delivery address via the contact page. 

We do not guarantee a successful outcome as our orders are sent out daily, so please take extra care to provide the correct address when you order.

Product Details

How do I store your products?

Store all products in a cool dry place, away from direct sunlight. Ensure lid is securely closed after each use.

Can I use the products while pregnant or breastfeeding?

Although there is nothing harmful found in our products, we do recommend consulting with your health practitioner first.

Can I use the products if I have a nut allergy?

As majority of our products contain tree nut oils, we recommend you consult with your health practitioner first. 

How long will my products last?

All of our products have an expiry date that should be followed, however, if stored incorrectly or applied with wet hands, the product may spoil earlier.

Usage Details

What do I need to be mindful of when applying the products?

Always shake well before each use as the rosemary extract tends to settle at the bottom of the bottle. It is extremely important to use dry, clean hands to avoid spoilage.

Will my hair become oily after use?

Nothing worse than oily hair, right?! Our products do the exact opposite if applied correctly, all of our products have ingredients with cleansing properties. You will notice your hair is cleaner for longer, and more oil-free days. 

How often can I use it?

30ml – The roots and ends oil can be used daily, either on problematic spots found on the scalp or applied to the ends of dry, or damp hair.

100ml – We recommend applying the hair mask oil once a week. If your hair is extremely dry, or damaged, twice a week may be more beneficial.

Should I brush my hair before or after applying the oil?

Make sure to brush your hair before applying the oil. Never brush your hair with the oil in!

Should I wrap my hair whilst I have the hair oil mask in?

You can wrap your hair whilst you the hair mask is in, but just be mindful of the material of the wrap to ensure the product is not absorbed into the material, instead of your hair.